Dynamic Price Isn't Showing

What can you do with this?

• Diagnose missing prices in minutes -- a fixed order of checks, from quickest to deepest, so you don't waste time on the wrong thing.
• Understand which repairs can and can't be linked -- learn why custom repairs you create yourself never receive supplier prices.
• Verify attribute mapping -- the most common cause of "one quality level isn't showing up."
• Confirm whether the issue is RepairPlugin or the supplier -- a simple supplier-website check tells you who to talk to.

For a general overview of how Dynamic Pricing works, see Dynamic Pricing. For frequently asked questions and sync-related issues, see Dynamic Pricing FAQ.

Where to find it

Most of the checks below happen in two areas:

• RepairPlugin > Settings > Dynamic Pricing -- global settings, supplier list, and logs.
• RepairPlugin > Default Repairs and RepairPlugin > Models & Repairs -- where margins are set and where you check whether a repair is downloadable or custom.

You'll also do one quick check directly on your live website (the booking flow).

https://www.repairplugin.com/wp-admin/admin.php?page=wp_repair_settings&section=dynamic_pricing

How to fix it

Work through the checks in order. Stop as soon as you find the cause.

Step 1 — Is it actually a downloaded repair? (the most fundamental check)

This is the single most common reason dynamic pricing "doesn't work" for some repairs. Many shops, when first setting up RepairPlugin, create their own repairs by hand because they aren't using Dynamic Pricing yet. Later, when they activate Dynamic Pricing, those self-created repairs cannot be linked to supplier data -- there's no underlying ID to match against.

How to check:

1. Go to RepairPlugin > Default Repairs (or Models & Repairs).
2. Look for a small person icon next to the repair name.
3. Person icon visible = standard RepairPlugin repair downloaded from the catalog. Dynamic Pricing can link to it.
4. No person icon = a custom repair you (or a previous admin) created manually. Dynamic Pricing cannot link to it, regardless of how you configure margins or attributes.

The fix: delete the custom repair and download the standard equivalent from the Download Page. See Downloading Models for how to download repairs.

https://www.repairplugin.com/wp-admin/admin.php?page=wp_repair_default_repairs&repairs_category=smartphone

Step 2 — Quick frontend check

Before diving into the backend, check the booking flow on your live website.

1. Open the booking flow as a customer would.
2. Navigate to the affected repair.
3. Look for a small "last updated" date next to the price (the format is set via Settings > Dynamic Pricing -> "Format for Last Price Updated Date on Frontend").

Result:

• You see the date -- Dynamic Pricing is reaching the repair. The issue is something else (e.g., a different quality level, a different model, or the price isn't what you expected).
• You don't see the date -- Dynamic Pricing isn't reaching the repair. Continue with the checks below.

https://www.repairplugin.com/book-a-repair

Step 3 — Basic settings

Three quick switches that rule out the obvious:

1. Is Enable Dynamic Pricing switched ON? (Settings > Dynamic Pricing > Settings)
2. Has a sync run recently? Check the Recent Logs tab for a green, recent timestamp.
3. Is the supplier you expect enabled on its supplier card?

If a sync hasn't run in over an hour, see Setting Up Cronjobs -- WordPress sync mode depends on visitor traffic and may stall during quiet periods.

Step 4 — Quality attribute mapping

This is the most common cause when one specific quality level (e.g., the battery's "Premium" quality) isn't showing up while others are.

1. Go to Settings > Dynamic Pricing > Settings > [Supplier] > **Manage Attributes**.
2. Look at the relevant attribute group: Screen, Battery, or Other.
3. For each of your repair attributes, verify that all the supplier's quality variants are mapped under "Your Linking".
4. Unmapped supplier attributes are flagged with an alert indicator -- don't miss them.
5. Compare against "Our Suggestion" and accept the mappings that match your branding.
6. Click Update.

For more detail on attribute mapping and the suggestion system, see Suppliers & Linking and the attribute mapping section of Dynamic Pricing FAQ.

https://www.repairplugin.com/wp-admin/admin.php?page=wp_repair_settings&section=dynamic_pricing

Step 5 — Brand and model coverage

A supplier may be enabled but limited to certain brands or categories.

1. Click Manage Devices on the supplier card.
2. Verify that the relevant category and brand are checked.
3. If the brand is unchecked, that supplier won't deliver prices for those devices -- enable the brand or rely on another supplier.

https://www.repairplugin.com/wp-admin/admin.php?page=wp_repair_settings&section=dynamic_pricing

Step 6 — Did you fill the right column?

In Default Repairs and Models & Repairs there's a margin column as well as fallback price fields. Make sure your value is in the margin column -- not in a fallback or "Price on Request" field by accident. A repair with no margin set falls back to the manual price or shows "Price on Request," depending on your global fallback setting.

See Default Repairs and Models & Repairs for the editor layout.

Step 7 — Are you working at the right level?

This catches the situation many shops run into: "I changed the margin in Default Repairs, but I don't see it on this specific model."

• Recommended: set margins in Default Repairs. The margin then applies to every model in that category and updates automatically on every sync.
• Watch out for model-level edits. The moment anyone enters a margin (or any other change) for a specific model in Models & Repairs, that model disconnects from Default Repairs for that repair type -- forever. Future Default Repairs changes no longer apply to it.
• If a model isn't picking up your Default Repairs changes, someone has almost certainly made a model-level edit in the past. You'll need to either re-enter the value at model level or remove the override.
• For groups of models that need different margins, use Bulk Edit with presets -- not individual model overrides. See Bulk Editing and Margins & Price Strategy for details.

Step 8 — Global fallback and hide settings

Three settings can make prices disappear even when everything else is correct. All are at Settings > Dynamic Pricing > Settings:

• "What If Item Is Not Linked or Not in Stock" -- if set to Price on Request, every repair that can't be priced via supplier data hides its price and shows a "Price on Request" label instead of falling back to your manual price. See Price on Request.
• "Hide Repair Attribute If No Part Is Available or Price Is 0" -- when ON, quality levels with no linked part or a zero margin are hidden completely instead of showing "Price on Request." This is the most common reason a quality level "disappears" entirely.
• "Hide Repair If..." -- hides entire repairs based on supplier inventory status. If set to "Not found" or "Not found or not in stock," repairs without supplier links won't appear in the booking flow at all.

https://www.repairplugin.com/wp-admin/admin.php?page=wp_repair_settings&section=dynamic_pricing

Step 9 — Stock and supplier feed

Only in-stock parts count. Out-of-stock parts are skipped during sync.

Quick test 1 -- enable more suppliers: in Settings > Dynamic Pricing > Settings, temporarily switch on additional suppliers. If the price appears once another supplier is enabled, the original supplier simply didn't have the part in stock.

Quick test 2 -- check the supplier's own website: go to the supplier's website directly and look up the part. If it's listed as out of stock there, that confirms it's not a RepairPlugin issue -- you're waiting on the supplier to restock.

Other things to check:

• For multi-quality repairs, at least one quality must remain active for sync to work.
• Check the Error Logs tab for SKU mismatches, parsing errors, or feed timeouts.

Rule of thumb: if the part is in stock on the supplier's website and the correct quality is mapped under Manage Attributes, then dynamic pricing must work. If it still doesn't, the issue is back in step 1 (custom repair), step 6 (wrong column), or step 7 (model-level disconnect).

Step 10 — Verify with a test appointment

If everything above checks out and you still don't understand what's happening, make a test appointment with the affected repair.

1. Book the repair through the frontend.
2. Open the booking on the Appointments page.
3. Click the info icon next to the repair name. A tooltip opens with the full pricing breakdown for that line: purchase price, currency conversion, custom price rules, margin, tax, rounding, and final price.

https://www.repairplugin.com/wp-admin/admin.php?page=wp_repair_appointments

4. At the bottom of the tooltip, click the "View More Details" button. A modal opens titled "More details" with two tables.

https://www.repairplugin.com/wp-admin/admin.php?page=wp_repair_appointments

Why this matters when you have multiple suppliers enabled:

Many shops enable several suppliers at once, which makes it impossible to tell from the frontend which supplier actually delivered the winning price. The "More details" modal solves that -- it shows you every supplier that had the part in stock at sync time and was therefore considered in the calculation.

What you'll see in the modal:

• Top table -- the SKUs that were matched against your repair, per quality level, with their purchase prices.
• Bottom table ("Last synced ...") -- the live list of suppliers, SKUs, and prices that were actually fed into the "cheapest / most expensive / average" calculation you configured in Dynamic Pricing. Suppliers that were out of stock at sync time don't appear here.

This tells you three things at once: whether Dynamic Pricing is reaching the repair at all, which supplier produced the frontend price, and in which step of the pipeline the number came from. See Managing Appointments for details.

Step 11 — Force a re-sync and wait

If you've fixed something during the steps above, the change won't be visible until the next sync.

1. Run a manual re-sync from Settings > Dynamic Pricing > Settings.
2. Verify in Recent Logs that the sync completed successfully.
3. Prices update within 60 minutes on a normal sync schedule.
4. Cronjob mode is more reliable than WordPress mode, which depends on visitor traffic. See Setting Up Cronjobs for setup instructions.

Frequently asked questions

Related articles

• Dynamic Pricing
• Dynamic Pricing FAQ
• Suppliers & Linking
• Margins & Price Strategy
• Default Repairs
• Models & Repairs
• Price on Request
• Bulk Editing
• Setting Up Cronjobs