Customer Portal

What can you do with this?

• Download the latest plugin version -- grab the newest release or roll back to a previous version.
• View and copy your license key -- find the key you need to activate the plugin on your site.
• Manage your subscription -- upgrade, downgrade, or change your billing interval.
• Update billing and payment details -- keep your payment method and address current for renewals.
• Watch the onboarding walkthrough -- get up to speed with an interactive video guide.

Where to find it

URL: https://my.repairplugin.com

1. Go to my.repairplugin.com in your browser.
2. Sign in with your email and password, or use Sign in with Google.
3. After login, you land on the Dashboard page.
4. Use the sidebar navigation on the left to access all portal sections.

https://my.repairplugin.com

https://my.repairplugin.com

Top navigation bar

The portal header has four links:

Sidebar navigation

The sidebar contains 10 sections:

How to set it up

Dashboard

The Dashboard is your landing page after login. It shows a personalized greeting and quick links to your recent orders, billing address, and account settings.

View your orders

1. Click Orders in the sidebar.
2. You'll see a table with your order history: order number, date, status, total, and a View link.
3. Click View on any order to see the full invoice with line items, payment method, and billing address.

https://my.repairplugin.com

Manage your subscription

1. Click My Subscription in the sidebar.
2. You'll see your subscription status, start date, last order date, next payment date, and payment method.
3. To change your plan, select a new Plan (Essential, Growth, or Scale) or Interval (Half-Yearly or Yearly). The change takes effect at your next billing cycle.
4. To cancel, click Cancel in the Actions column.

The page also shows your subscription totals (product, license code, subtotal, VAT, and total) and a list of all related orders.

https://my.repairplugin.com

Find your license key

1. Click Licenses in the sidebar.
2. You'll see a table with your license key, status (Active or Inactive), expiration date, and the number of sites it's activated on.

This is the same key you enter in the WordPress admin at RepairPlugin > License to activate the plugin on your domain.

Download the plugin

1. Click Downloads in the sidebar.
2. Click the download link for the latest version or the downgrade version (a previous stable release for rollback).
3. The .zip file downloads immediately. Install it via WordPress Admin > Plugins > Add New > Upload Plugin.

Watch the walkthrough video

1. Click Walkthrough video in the sidebar.
2. The interactive guide has two chapters: an Intro Video and a Walkthrough of the plugin features.
3. Use the back/next buttons to navigate. Sound, closed captions, fullscreen, and replay are all available.

Update billing details

1. Click Billing Details in the sidebar.
2. Fill in or update your name, company, address, phone, and email.
3. Optionally check the box to update your billing address for all future subscription renewals.
4. Click Save.

Manage payment methods

1. Click Payment methods in the sidebar.
2. View your saved payment methods or click Add payment method to add a new card for future renewals.

Update account details

1. Click Account Details in the sidebar.
2. Update your first name, last name, display name, or email address.
3. To change your password, fill in your current password and your new password (twice to confirm).
4. Click Save.

Add a VAT number

1. Click VAT number in the sidebar.
2. Enter your EU VAT number. When a valid VAT number is provided, your renewal invoices may be exempt from VAT (for EU business-to-business transactions).

Settings reference

Frequently asked questions

Related articles

• License & Updates
• Plans & Pricing
• Plugin Installation
• Dynamic Pricing
• Enhanced Locations
• Roadmap & Feature Voting
• Getting Help & Support