Getting Help & Support
Learn how RepairPlugin support works, why the plugin is self-hosted, and what to do before contacting the support team.
What can you do with this?
- Get help when RepairPlugin isn't working correctly — If you've confirmed the issue isn't caused by another plugin or your theme, the support team investigates and fixes it
- Understand what's your responsibility and what's ours — Clear expectations save you time and lead to faster resolutions
- Troubleshoot common problems yourself — Most issues are caused by plugin conflicts or caching, and you can fix them in minutes
- Reach support directly — When you've ruled out other causes, email support@repairplugin.com and the team will help
Example: After a WordPress update, your booking form stops loading. You deactivate other plugins and discover a caching plugin was serving outdated files. You clear the cache, and the form works again — no support ticket needed.
Why RepairPlugin is self-hosted
Many booking tools offer an embeddable widget — a small window on your website that loads from an external server. RepairPlugin takes a different approach: it's a full WordPress plugin that you install on your own server.
Here's why.
Your data stays yours
With RepairPlugin, all customer data, bookings, and business information live in your own WordPress database. RepairPlugin has no access to your data, doesn't process it, and has no insight into how your business operates. You're in complete control.
With a widget-based solution, your data sits on someone else's server. You depend on their privacy policy, their uptime, and their data handling practices.
→ See Privacy & Data Processing for full details.
Better experience for your customers
An embedded widget is limited. It lives inside a frame on your page, often with restricted styling, slower load times, and a "foreign" look that doesn't match your website.
RepairPlugin renders natively inside your WordPress theme. Your customers see a booking experience that looks and feels like the rest of your website — with your fonts, your colors, and your layout. That builds trust and leads to more bookings.
Better SEO
A widget runs on someone else's domain. Search engines can't properly index its content for your website.
RepairPlugin creates real pages on your domain. Your repair services, device models, and prices are fully indexable — helping you rank higher in local search results. That's traffic a widget-based approach simply can't deliver.
What this means for you
Because RepairPlugin runs on your WordPress installation, your environment directly affects how the plugin works. Things like your theme, your hosting, other plugins, and your server's PHP configuration can all influence behavior.
This is the same as any other WordPress plugin — and it's the trade-off for full data ownership and a better customer experience. The vast majority of installations run without issues. When problems do occur, they're almost always caused by conflicts with other software on your site, not by RepairPlugin itself.
What support covers
RepairPlugin's support team is here to help when the plugin itself isn't functioning correctly.
Support will help with:
- Confirmed bugs in RepairPlugin
- Compatibility issues with popular WordPress themes (when no other plugin is causing the conflict)
- Questions about plugin features and configuration
- Issues that persist after you've completed the troubleshooting steps below
Your responsibility:
- Installing, updating, and maintaining the plugin on your WordPress site
- Managing your hosting environment (server, PHP version, database)
- Resolving conflicts caused by third-party plugins and themes
- Following the troubleshooting steps before contacting support
This isn't about limiting help — it's about getting to the right answer faster. When you rule out your environment first, the support team can focus on what they do best: fixing actual RepairPlugin issues.
Before you contact support
Most issues are resolved by following a few quick troubleshooting steps. Before reaching out:
- Clear your cache and test in an incognito/private browser window
- Deactivate all other plugins except RepairPlugin and check if the problem persists
- Switch to a default WordPress theme (like Twenty Twenty-Four) to rule out theme conflicts
- Document your findings — What did you try? Did the problem go away when other plugins were off?
→ See Troubleshooting Conflicts for detailed step-by-step instructions.
If the problem disappears when you deactivate other plugins or switch themes, the cause is a conflict in your environment — not RepairPlugin. In that case, the conflicting plugin or theme developer is the right place to look for a fix.
If the problem persists with all other plugins off and a default theme active, it's likely a RepairPlugin issue. Contact support — you've now confirmed it's not a conflict, and the team can jump straight into investigating.
Reaching the support team
When you're ready to contact support:
- Email support@repairplugin.com
- Include:
- What's not working and when it started
- Which troubleshooting steps you've completed and what you found
- Screenshots or a screen recording showing the issue
- A temporary WordPress admin account so the team can investigate directly
- The support team typically responds within one business day
Tip: The more detail you share upfront, the faster you'll get a solution. A message like "My booking form shows a white screen after deactivating all other plugins, using Twenty Twenty-Four theme, on PHP 8.2" is much more actionable than "my plugin doesn't work."
Frequently asked questions
Why do I have to troubleshoot before contacting support?
Because RepairPlugin runs inside your WordPress environment, the same issue can have very different causes on different sites. A form that fails on your site might be caused by a caching plugin, a security firewall, or a PHP version mismatch — none of which are RepairPlugin problems. By ruling these out first, you often find the fix yourself in minutes. And when it is a RepairPlugin issue, the support team can start working on it immediately instead of spending time investigating your environment.
What if I'm not technical enough to troubleshoot?
The steps are straightforward — deactivate plugins, switch themes, clear cache. You don't need coding skills. The Troubleshooting Conflicts guide walks you through each step with clear instructions. If you're still unsure, your hosting provider can often help with basic WordPress troubleshooting.
Will RepairPlugin work with my theme?
RepairPlugin is tested with all major WordPress themes and page builders (Astra, Divi, Elementor, Bricks, GeneratePress, and more). If you encounter a compatibility issue with a popular theme and no other plugin is causing the conflict, the support team will investigate and work on a fix.
What if I find a bug?
If you've confirmed the issue isn't caused by your environment, report it to support@repairplugin.com. Genuine bugs are always fixed, and critical issues are typically patched within days.