Email Templates

What can you do with this?

• Write your own email text -- customize the subject and message for every notification type (booking confirmations, reminders, quotes, and more).
• Insert order details automatically -- use dynamic variables like $CustomerName$ or $AppointmentDate$ to pull in real booking data without typing it yourself.
• Support multiple languages -- add translations for every email field so customers receive messages in their preferred language.
• Include admin-only content -- add internal notes or approval links that only show up in admin duplicate emails, never in customer emails.
• Tailor messages for multi-repair orders -- show extra content only when an order has more than one repair item.

Where to find it

1. In your WordPress admin sidebar, click RepairPlugin.
2. Click Settings.
3. In the settings sidebar, click Notifications & Quotes.
4. Click any notification type (e.g., "Booking Pending") to expand it.
5. The EMAIL SUBJECT and EMAIL MESSAGE fields appear inside the expanded section.

For shared email text (button labels, common phrases), expand the Email Translations section at the top of the same page.

https://www.repairplugin.com/wp-admin/admin.php?page=wp_repair_settings&section=notification_offer

How to set it up

Edit an email subject

1. Navigate to Notifications & Quotes.
2. Expand the notification type you want to customize.
3. Find the EMAIL SUBJECT field.
4. Type your custom subject line. You can include dynamic variables (see the reference list below).
5. Click the globe icon on the right to add translations for other languages.
6. Click Save Settings.

Edit an email message

1. Expand the notification type.
2. Find the EMAIL MESSAGE field.
3. Write your custom message using the rich text editor. You can use HTML formatting and dynamic variables.
4. Click the globe icon on the right to add translations for other languages.
5. Click Save Settings.

Add multi-language translations

Each email subject and message field has a globe icon that opens the translation window:

1. Click the globe icon next to any email field.
2. A window appears with input fields for each language you've set up.
3. Enter the translated text for each language.
4. Click Save in the window.

https://www.repairplugin.com/wp-admin/admin.php?page=wp_repair_settings&section=notification_offer

Edit shared email text (Email Translations)

https://www.repairplugin.com/wp-admin/admin.php?page=wp_repair_settings&section=notification_offer

Common text strings used across multiple emails (button labels, shared phrases) can be edited separately:

1. On the Notifications & Quotes page, expand the Email Translations section at the top.
2. Edit the value for each string.
3. Click the globe icon to add translations.
4. Click Save Settings.

Add admin-only content

You can include content that only appears in admin duplicate emails:

1. In any email message, wrap admin-specific content with [admin_only] and [/admin_only] tags.
2. Content inside these tags won't appear in the customer email but will be included in the admin duplicate.

Example:

Hi $CustomerName$, your booking for $AppointmentDate$ is confirmed.

[admin_only]
Staff note: Priority repair - expedite if possible.
[ApproveLink="Click here to approve this booking"]
[/admin_only]

Add content for multi-repair orders only

For content that should only appear when the order has more than one repair item in the workflow:

1. Wrap the content with [multiple_repair_items_only] and [/multiple_repair_items_only] tags.
2. This content only shows up if the workflow has multiple repair rows.

Settings reference

Dynamic variables reference

Dynamic variables are placeholders that get replaced with real order data when the email is sent. Type them directly into the subject or message fields. Customer information

Frequently asked questions

Related articles

• Email Notifications
• SMTP Settings
• Quotes (PDF Offers)
• Reminder Emails
• Repairs Workflow