The Repair Workflow allows you to manage repairs after an appointment has been created. It helps you track repair progress, update statuses, and communicate with customers throughout the repair process.
Creating a Repair Workflow
To create a new repair workflow:
Go to RepairPlugin → Repairs Workflow in your WordPress dashboard
Click Add New
Select an existing approved appointment, or choose Create New
Set the due date
Select an initial repair status
Choose how the customer should be notified
Click Add Selected or Add & Notify
Only approved appointments will be available for selection.
Repair Statuses
Each repair uses statuses to reflect its current stage. Statuses are grouped per service method, so you can manage different workflows depending on how the repair is handled. Available statuses include:
Pickup Scheduled
Picked Up by Courier
In Diagnosis
Waiting for Parts
In Repair
Delayed / On Hold
Ready for Pickup
Ready for Return
Delivered
Completed
Canceled
You can update the repair status at any time as work progresses.
Service Methods & Status Groups
Repair workflows are separated by service method, allowing different status flows for each scenario:
Come By Our Store
Ship Device
Pickup Service
Repair on Location
Each service method has its own list of statuses, which you can:
Reorder
Customize
Enable or disable notifications for
This gives you flexibility to match your real repair process.
Status Notifications (Email)
Each repair status can trigger an email notification when it is updated.
Inside a status, you can configure:
Status name
Email subject
Email template
Notification toggle (based on customer preference)
Visual color indicators
Using Dynamic Variables
You can personalize emails using dynamic variables inside the email subject and email template, such as:
Customer Info
$CustomerName$$CustomerEmail$$CustomerPhone$
Appointment Details
$AppointmentDate$$AppointmentTime$$AppointmentNumber$$Brand$,$Model$,$Color$
Repair & Financial Info
$RepairSummary$$SubTotal$$TotalPrice$$TaxPrice$$CouponCode$
These variables automatically populate with the correct data when an email is sent.
Customer Notification Preference
When creating or updating a repair, you can choose how the customer should be notified:
Email
SMS
Phone Call
None
At the moment:
Email notifications are fully supported
SMS and Phone Call options are visible but not yet available
SMS and phone notifications are planned in our roadmap here and will be announced once released.
Updating an Existing Repair
To update a repair workflow:
Go to RepairPlugin → Repairs Workflow
Open the repair you want to update
Change the status, due date, or notification preference
Save your changes
If notifications are enabled for the selected status, the customer will automatically be informed.
Filtering and Managing Repairs
You can easily manage repairs using the built-in filters:
Date range
Location
Status
Service method
Come By Our Store
Ship Device
Pickup Service
Repair on Location
This makes it easy to track:
Active repairs
Repairs waiting for parts
Completed jobs
Delivered or returned devices
Summary
The Repair Workflow gives you full control over repairs after an appointment is made. By combining service-specific statuses, automated email notifications, and flexible filtering, you can manage repairs clearly from start to finish while keeping customers informed at every step.