The Pre-Appointment Checklist allows you to show customers a list of things they need to prepare before their repair appointment. The checklist appears on the Thank You page after booking and helps reduce missed steps, delays, or incomplete appointments.
You can fully customize the checklist items and control whether the checklist is shown.
Where to Find the Pre-Appointment Checklist
To access this feature:
Go to RepairPlugin → Settings
Open Front-End Steps
Scroll to Pre-Appointment Checklist
Enable or Disable the Checklist
At the top of the section, you’ll see a toggle:
Enable This Checklist on Thank You Page
When enabled, the checklist is displayed on the Thank You page after a customer completes a booking
When disabled, the checklist will not be shown, even if items exist
Toggle this ON to activate the feature.
Managing Checklist Items
Adding a Checklist Item
To add a new checklist item:
Click Add Item +
Enter the checklist content
Save the item
The item will immediately appear in the checklist list.
Updating Existing Checklist Items
To edit existing items:
Click Update Items
Make your changes to the checklist entries
Save your updates
You can update, reorder, or adjust items as needed.
When the Checklist Is Shown
The checklist appears only on the Thank You page
It is shown after a booking is successfully completed
Customers see it immediately after submitting their appointment
This makes it ideal for last-minute reminders and preparation steps. See it at the bottom of the screenshot
Example Checklist Items
Common checklist items include:
Back up your device data
Remove SIM cards or accessories
Bring your charger
Disable Find My iPhone or similar security features
Package the device securely if shipping
Best Practices
Keep checklist items short and clear
Focus on actions customers must complete before arrival
Avoid adding too many items
Review the checklist from a customer’s perspective