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Support RepairPlugin

Understanding the support levels and benefits

Stefan Hekman avatar
Written by Stefan Hekman
Updated over 3 months ago

Support Differences Between Plans

There is a difference of support between plans. With an Annual or Lifetime Plan, you demonstrate a commitment to fully integrating RepairPlugin, enabling us to allocate the necessary resources for comprehensive support, even if the problem is not related to the actual functionalities in RepairPlugin but caused by conflicting themes or other plugins active in your WordPress environment.

Monthly Plan:

  • Standard Support

    • Access to expert Support Team via Live Chat and ticketing system.

    • Available 10 hours a day, 5 days a week.

    • Response time within 1 business day.

    • Note: No troubleshooting provided if other plugins are activated in your environment.

Annual & Lifetime Plans:

  • Premium Support

    • Access to expert Support Team via Live Chat, ticketing system and Callback Telephone.

    • Same-day response during working days, often including weekends and evenings, as tickets are processed with priority.

    • Installation Service:

      • Plugin installation on your WordPress application.

      • 100% working guarantee.

      • One-hour guided tour included.

    • Discount on Dynamic Pricing: 38% discount.

Key Differences

Feature

Monthly Plan

Annual & Lifetime Plans

Support Access

Live Chat and ticketing system

Callback Phone, Live Chat and ticketing system

Availability

10 hours/day, 5 days/week

Same-day response, including weekends and evenings

Response Time

Within 1 business day

Priority, same-day response

Troubleshooting

No support if other plugins are activated

Premium support if other plugins are activated

Installation Service

Not included

Included with 100% working guarantee and one-hour guided tour

Discount on Dynamic Pricing

Not included

38% discount

Bug-Free and Tested

RepairPlugin is designed to be reliable and efficient. It has been rigorously tested on over 1,000 different WordPress installations and the top 100 themes, ensuring broad compatibility and seamless integration. Our commitment to quality means that RepairPlugin operates flawlessly in a standard WordPress environment, providing you with a dependable tool for your needs.

What Can Cause RepairPlugin Not to Work

While RepairPlugin is robust and reliable, certain factors can interfere with its performance:

  1. Other Plugins: Conflicts with caching, security, or other plugins can disrupt the standard functionality of WordPress, affecting RepairPlugin.

  2. Themes: Custom or heavily modified themes can introduce code and styles that conflict with RepairPlugin, leading to errors.

  3. Outdated Software: Using outdated themes or plugins can cause compatibility issues with the latest version of RepairPlugin.

  4. JavaScript and CSS Conflicts: Custom scripts and styles from themes or other plugins can interfere with the proper functioning of RepairPlugin.

These factors can create an unpredictable environment that may hinder RepairPlugin’s performance.

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