The Require Deposit feature allows you to collect a partial payment during checkout to confirm an appointment. This helps reduce no-shows and ensures customers are committed before their repair is scheduled.
You can collect either a fixed amount or a percentage of the total repair cost.
Where to Find Require Deposit Settings
To access this feature:
Go to RepairPlugin → Settings → Checkout & Discount
Scroll down to the Require Deposit section
Enabling Require Deposit
Require a Deposit When Checking Out
Toggle this option ON to activate deposit collection during checkout.
When enabled:
Customers must pay a deposit before completing their booking
The remaining balance can be collected later
Deposits apply automatically to all bookings
Deposit Type
You can choose how the deposit is calculated.
Fixed Amount
Select Fixed if you want to charge a specific amount upfront.
Example: $20 deposit regardless of total price
Enter the amount in the Amount field
Percentage
Select Percentage if you want to charge a percentage of the total repair cost.
Example: 30% of the total order
Enter the percentage value in the Amount field
Deposit Amount
Use the Amount field to define how much is charged at checkout.
For Fixed, enter a currency value
For Percentage, enter a percent value
Changes apply immediately after saving.
Charge Full Amount Threshold
Charge Full Amount if Deposit Covers More Than X% of Total
This option prevents charging very small remaining balances.
Enter a value between 50–100%
If the deposit already covers this percentage of the total, the full amount will be charged instead
This helps avoid collecting tiny balances later
Example:
Threshold set to 70%
Deposit equals or exceeds 70% of total
Customer is charged the full amount at checkout
How Deposits Appear to Customers
During checkout:
Customers see the deposit amount clearly
The remaining balance is calculated automatically
The booking is confirmed only after payment is completed
Best Practices
Use a reasonable deposit amount to avoid friction
Combine deposits with clear cancellation policies
Test both fixed and percentage options
Review checkout totals before going live